From first branch to every shift.

1. 1In Front Desk, select your assigned branch and choose Now. Confirm the date, timezone, and current-time marker.
2. 2Read the counts for available, reserved, occupied, overdue, cleaning, dirty, blocked, and maintenance rooms.
3. 3Scan the timeline for arrivals, stays ending soon, overdue rooms, cleaning buffers, and room blocks.
4. 4Open Housekeeping and review Now, Next, and Blocked. Assign urgent cleaning and maintenance work.
5. 5In Bookings, filter pending-payment and confirmed arrivals. In Payments, review pending proof and balances.
6. 6Read the previous shift's staff notes and identify a named owner for every unresolved item.

1. 1Find the reservation by confirmation code, arrival time, guest, or status. Privacy-mode lists show the private code instead of the guest name.
2. 2Open it and review branch, room, duration, guest count, schedule, add-ons, source, applied code, and total.
3. 3Read customer notes, privacy status, contact details, branch policies, and the required payment amount.
4. 4If proof was submitted, compare its channel, amount, and reference with the actual bank or merchant record.
5. 5Select Verify only after collection is confirmed. Reject unreadable, duplicated, mismatched, or unreceived proof and request a replacement.
6. 6Confirm the assigned room remains suitable and record any arrival issue in staff notes.

Important: Pending payment or pending proof is not collected cash and should not be treated as paid.

1. 1Select the correct branch. Click the intended empty slot and choose Booking, not Block, or select Create booking in Bookings.
2. 2Choose room type and duration. Use automatic assignment unless a specific available room is required.
3. 3Set start date and time. For a 24-hour duration, choose stay length. Review end time and cleaning buffer.
4. 4Do not use the outside-hours staff override without management approval.
5. 5Choose the real source: Walk-in, Messenger, Phone, Staff, Website, or Other. Apply only a code actually presented.
6. 6Enter guest name, a reliable contact method, guest count, and requested products. Confirm capacity and extra-guest fees.
7. 7Set privacy mode, separate customer requests from staff notes, and add ID evidence only when authorized.
8. 8Choose no payment, immediate confirmed payment, or proof pending review. Record channel and reference accurately.
9. 9Review room, schedule, charges, discount, total, and payment status with the guest before creating the booking.

Important: Creating a booking reserves inventory; it does not check the guest in. Complete arrival checks separately.

1. 1Match the confirmation code and booking details before revealing private guest information.
2. 2Confirm all guests meet the branch age rule and inspect valid government-issued photo ID.
3. 3Upload or replace ID evidence only if required, then mark it Verified or Rejected accurately.
4. 4Check payment status and collect any required deposit or balance. Verify proof before treating it as paid.
5. 5Confirm the assigned room is physically ready and shows Available, not dirty, cleaning, blocked, occupied, or maintenance.
6. 6Review guest count, duration end time, house rules, included items, balance, and special notes with the guest.
7. 7Select Check in and verify Front Desk now shows the room occupied and the stay in progress.
8. 8If a requirement is not met, leave the booking un-checked-in and escalate under branch policy.

Important: Staff remain responsible for physically checking ID, payment, room readiness, and policy compliance.

1. 1To extend, select Extend, choose a preset and quantity, and review the proposed end time.
2. 2Confirm availability through the new end time and cleaning buffer before promising the extension.
3. 3Apply a custom discount only with authorization and choose immediate, unpaid, or proof-pending payment treatment.
4. 4To move rooms, select Move room and choose only an available compatible room. Verify both room states afterward.
5. 5To add a product or fee, choose a catalog item or authorized custom charge and quantity.
6. 6Record every payment, discount, refund, extension, and charge in Mojo Rooms, not only on paper or chat.
7. 7Monitor overdue stays and follow branch escalation procedure before extending or checking out.

1. 1Review end time, products, extensions, discounts, confirmed payments, pending proof, refunds, and balance.
2. 2Add authorized final charges and collect or document the remaining amount under branch policy.
3. 3Do not verify pending proof simply to close the booking; correct obvious payment-record mistakes first.
4. 4Select Check out and confirm the booking becomes completed and the room becomes Dirty.
5. 5Open Housekeeping and confirm the room appears with the correct cleaning deadline or next arrival.
6. 6Pass maintenance, damage, missing-item, or priority information through a room block or staff note.

1. 1Review Now, Next, and Blocked and prioritize by overdue cleaning, next arrival, and maintenance risk.
2. 2Use Extend 15 minutes or Extend 30 minutes only when more time is needed.
3. 3Complete the branch checklist and physically inspect the room before changing status.
4. 4If a defect is found, add a maintenance block with duration and a useful note.
5. 5Select Mark clean only when ready, then confirm the room returns to Available on Front Desk.
6. 6Close completed maintenance blocks and verify the final room state before promising it to a guest.

1. 1Read the branch cancellation, refund, no-show, and payment policies before promising an outcome.
2. 2Use Cancel before arrival. Use Mark no-show only after the arrival window passes without check-in.
3. 3Record a factual reason in staff notes and confirm room availability is released correctly.
4. 4Cancellation does not automatically refund money. Record an approved refund separately in Payments.
5. 5For rejected proof, request valid replacement evidence. Void duplicate or erroneous records instead of deleting history.
6. 6Escalate chargebacks, policy disputes, safety incidents, and suspected fraud while preserving the audit trail.

1. 1Return Front Desk to Now and resolve or explain every overdue stay, dirty room, cleaning job, and block.
2. 2Review upcoming arrivals, pending-payment bookings, proof awaiting review, balances, and no-show candidates.
3. 3Compare physical cash with confirmed cash collected, refunds, deposits, and the displayed cash held.
4. 4Record bank deposits with amount, currency, reference, and receipt. Investigate differences rather than forcing balance.
5. 5Confirm all manual collections are attached to the correct booking and export records when required.
6. 6Write a handoff with confirmation code, room, issue, deadline, action taken, and owner for the next step.
7. 7Sign out or lock the workstation; never leave guest, payment, or ID screens open.